- Delivery and Services
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Where We Deliver
If you are a resident of the United Kingdom, please click on www.stellamccartney.co.uk
If you are a resident of the USA, please click on www.stellamccartney.com
At this Site, www.stellamccartney.eu, we currently deliver to residents of the following countries:
Austria €, Belgium €, Bulgaria €, Cyprus €, Czech Republic €, Denmark €, Estonia €, Finland €, France €, Germany €, Greece €, Hungary €, Ireland €, Italy €, Latvia €, Lithuania €, Luxembourg €, Malta €, Netherlands €, Norway €, Poland €, Portugal €, Romania €, Slovakia €, Slovenia €, Spain €, Sweden €, Switzerland € -
Europe Delivery Services
Standard shipping is FREE for all orders above €150
(Shipping will be charged at €13 for all orders below €150 Standard Shipping)
Delivery is guaranteed to be dispatched within 48 hours of purchase from our warehouse. We aim to deliver all orders within 3-5 working days to all countries. The order will be dispatched between Monday to Friday, excluding local and national holidays. Delivery times are estimates and commence from date of shipping. We shall not be responsible for unpredictable delays. Except for cases of force majeure, the order will be delivered with a minimum of thirty days following the day after you have placed your order.
For security reasons online purchases will require a signature upon delivery. Purchases may not be shipped to P.O. boxes. Upon delivery, please check that the numbers of boxes are as reported on the document that you are asked to sign, and that the package is not damaged or wet or tampered with in any way. Any damage in the packaging and/or the Product or any discrepancy between the number of boxes delivered, should be immediately notified by indicating in writing on the courier’s delivery documents.
Risk of loss or damage to products you order on this Site passes to you on delivery of the products; title passes once We have received payment in full for the Products.
Stella McCartney is pleased to offer CarbonNeutral deliveries for all online orders. If you choose this option, a voluntary £2/€2 will be added to your bill to offset the carbon emissions made from your delivery. Almost everything we do, even shopping, produces some of the global warming gas carbon dioxide. Global warming is caused by a buildup of carbon dioxide (CO2) acting like a planetary duvet and trapping heat in the atmosphere. Although purchasing online is a reasonably low carbon activity, we recognize that the driving and flying involved in delivering your Stella McCartney purchases produces a lot of CO2. Working with our partners The CarbonNeutral Company we have balanced that carbon dioxide to net zero making all of our deliveries CarbonNeutral®. Please note the £2/€2 CarbonNeutral is non refundable with any return orders.
Delivery of Fragrance products
Please note all fragrance products (including Eau de Parfum, Eau de Toilette, Body Lotions, Shower Gels, Natural Sprays) will be shipped by ground shipping only. In the case of an order having a fragrance product and ready to wear products, the delivery will be split and fragrance will arrive 3-5 days after placing your order by ground shipping. If applicable, delivery will be charged only once.
Please contact Customer Services if you have any queries about your fragrance order.
Returning your fragrance product - Fragrance products must be returned unopened, unused with their protective plastic wrap and in their original packaging and condition. We do not accept any used or opened items.
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Reserve in Store
Reserve in Store is a service offered to online customer for checking product availability for stores through the website. Click on the Reserve in Store link on a product and fill in form about this specific product. A reservation request will be sent to the selected store by email.
You will be contacted within 48 hours by the Stella McCartney store to confirm your reservation if stock is available.
If stock is available, the store can arrange to have this item placed on hold for up to 48 hours.
If product is not available in this particular store, the store will confirm this and help to locate the product from our other stores.
For more information on purchasing online see our Purchase Info or contact our Customer Services.
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Private Wardrobing Service
Private Wardrobing is a service offered in UK, European and US Stella McCartney directly operated stores to allow clients to shop with greater ease and convenience. Click on the Private Wardrobing link and fill in the form with your details, preferred time and date with any special requests to schedule a private appointment. You will be contacted by your selected store within 48 hours for confirmation.
A full breakdown of the Private Wardrobe service:
• Private appointments
• Personal styling
• Gifts service
• Complimentary car service in central locations
• Exclusive events
• New collection preview
• Same day delivery in central locations
• International delivery upon request
For more information please contact your convenient store from our store locator -
UK and European Returns Process
Return Policy for Online Purchases
If you are based in the EU or UK under the Consumer Protection (Distance Selling) Regulations 2000, You may cancel a Contract for an order of Products at any time within 14 working days beginning on the day you receive the Product(s). To cancel a Contract, please inform us in writing at customerservices@stellamccartney.com with details of the Product(s) that you no longer require and the order number issued at time of purchase. We will reply to your email to arrange pick up of the products. Please follow the Packaging Instructions as set out below. Upon inspection of returned goods we will endeavor to process the refund within 30 days of the day you have given notice of your cancellation. Refunds will be issued in the same form of payment. We also accept returns of products within 30 days from delivery if they are full-priced; sale products must be returned within 15 days of delivery. Any items returned outside of this timeframe will be accepted at the discretion of Stella McCartney Online. Please follow Return Instructions and Packaging Instructions as set out below.
Returns Application process
Returns are free to arrange and we offer a collection service to pick up a return arranged at a convenient time in UK and European countries.
Please contact Stella McCartney Online Customer Services on customerservices@stellamccartney.com or T + 44 (0)20 3402 1925 where an advisor will arrange a suitable date for collection. When calling Customer Services please have your Returns Label in order to provide the return reference number. To return your order please place the product(s) in the original packaging and shipping box. Complete the Returns Form and include this inside the box. Close the box and tape securely, peel off the Returns Label and stick this to the outside of the box.
Exchange Instructions
To exchange products, please follow the Return Instructions and contact Customer Services to arrange the collection and exchange. Please note that your card will first be credited and then a new order will be placed and the exchange, subject to availability, will be sent to you on receipt of the original order. Your original shipping fee will not be refunded. If you are based in a DDU (Delivery Duty Unpaid) destination you will need to pay duties and taxes on the replacement item.
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Contact Customer Services
UK & European Customer Services:
If you require assistance with your online order
please email customerservices@stellamccartney.com or call
UK Tel: +44 (0) 203 4021 925
UK Customer Services opening hours: Monday to Friday from 9.30am to 6.00pm
US Customer Services:
If you require assistance with your online order
please email customerservices@us.stellamccartney.com or call
US Tel:(00 1) 888 573 1556
US Customer Services opening hours: Monday to Friday from 9.30am to 6.00pm